We contacted the company yesterday, and today they have sent an email explaining.
Turns out the line does in fact belong to Comcast and it was and it was a service drop intended for the next door neighbor. Comcast says it was never properly entered into their system to be buried. It will be buried promptly and Ms. Winston should have her issue take care of by late next week.
If you have problems similar -- you can call Comcast directly or your Shreveport City Council representative.
Copyright 2015 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.