Amtrak is adding more kiosk to train stations and taking away ticketing agents


George Cantliy is the only ticketing agent at the Amtrak station in Marshall Texas.

Gail Beil a commissioner in Marshall says, “a kiosk can not talk to you and if it does, it talks like this punch number one, George can sit at his computer and do everything but bake bread.”

Community members are wanting Amtrak’s decision to automate ticketing across the country to be delayed.

Christina Anderson a Marshall Depot Member says,”we think this is a time where in our history of our America that we should be expanding this transportation option not reducing it.”

A local volunteer group called the “Texas Eagle Marketing and Performance Organization” or “TEMPO” says the move to automate will decrease the number of riders, reducing revenue to pay employees.

Removing local agents also means, no ticketing information service available locally and no assistance for the elderly.

Richard Anderson the I-20 Corridor Council Chairman says, “If you don’t have a ticket agent and you got handicap accessibility, but they can’t carry their bags on the train, 

“If I didn’t have George to help me get on that train with my luggage, I’ll have problems and I ride that train about once a month,” said Beil.

Amtrak officials say few people buy tickets at the stations because most people buy tickets online.

The kiosk will open in Texarkana May 15th and in Marshall on June 29th.

TEMPO will like for people to write to their congressmen and the president of Amtrak to stop this from happening.

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