Southwest Airlines has issued an apology after a gate agent mocked a 5-year-old child’s name within earshot of the child and her mother, and then online.
Traci Redford says the agent’s actions resulted in her daughter becoming the victim of internet trolls.
“I had went and got a pre-boarding authorization, and at that time they take your boarding pass and typically rip it up and give you the pre-board auth,” Redford recalls.
The gate agent didn’t tear Traci Redford’s daughter’s boarding pass. Instead, she kept it and moments later burst out in laughter.
“Within like five minutes of me being up there she’s like laughing and pointing at the boarding pass to a co-worker making comments pointing towards my daughter,” Redford says.
Traci’s daughter has a unique name, spelled ABCDE but pronounced “Ab-city”.
When Redford overheard them she took action “I said, hey excuse me if I can hear you like my daughter can too. I’d appreciate it if you would stop talking about this,” she says.
Weeks later, Redford learned the gate agent posted her daughter’s ticket and name on Facebook. She was actually contacted by strangers on the internet.
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