UPDATE: Natural gas service still out for NE Texas customers

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UPDATE:  CenterPoint Energy is saying it could be 48-72 hours before service is restored. 

The outage is impacting thousand of customers in and around Mt. Vernon, Mt. Pleasant, Winfield and Talco. The outage is a result of a service interruption from the company’s natural gas supplier.

The outage also caused the Mount Pleasant ISD to cancel classes today. 

ORIGINAL: CenterPoint Energy is experiencing a natural gas outage in northeast Texas that is affecting several thousand customers in and around Mt. Vernon, Mt. Pleasant, Winfield and Talco. The outage is a result of a service interruption from the company’s natural gas supplier.

“Safety is our number-one priority as we work to restore natural gas service,” said Mike Maxwell, district director for CenterPoint Energy. “As part of our safety procedures, to ensure that there is no air in the natural gas distribution lines we will begin the process of turning off each customer’s natural gas meter early tomorrow morning.

“We will then work to ensure that the natural gas distribution lines are clear of air. Once the lines are clear, our qualified service technicians will begin performing a series of safety checks to ensure there is no risk involved in restoring gas service,” Maxwell added. “To perform these inspections, CenterPoint Energy service technicians will need to enter each home or business. We have also brought in technicians from other parts of the state to assist in restoring gas service.

“There is no need to call us as we make our initial assessments,” Maxwell said. “Once our gas supply is restored, we anticipate restoring service to most customers within 48-72 hours. At this time, no action is required on the part of the customer. If an adult over age 18 is not at the service address when a technician arrives, the company will leave a door hanger with instructions.”
For safety reasons, the company urges customers not to turn any valves or tamper with the natural gas meter. Opening or turning any valves could allow air to enter the natural gas lines, which would hinder the restoration process.

For updates, follow CenterPoint Energy on Twitter: @CNPAlerts.

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