RUSSELLVILLE, Ark. — A River Valley man thousands of miles from home learned all he needed to do was call home when a broken cell phone erased all his family photos.
Phil Robinson says he was visiting family in California when a power surge wiped out his phone and deleted hundreds of treasured pictures.
The 88-year-old says many of the photos were of his wife who passed away last year.
“I thought they were gone forever,” Robinson said. “A lot of the pictures on there were of my wife and I really liked it when I got to see her and the pictures when we were together, when she was alive.”
Robinson says he brought his phone to multiple repair shops, including his cell phone carrier, but was told by all the pictures were lost. A friend recommended Robinson call Bit by Bit Services, a repair shop in Russellville.
“You could hear it in his voice, he just was distressed and didn’t know what to do,” said Bit by Bit Services Owner Carlos Ramirez.
Even though Ramirez didn’t have Robinson’s phone, he was able to access it remotely.
“I was able to control his computer and his phone from right here where I’m at,” Ramirez said.
It took four hours but Ramirez was able to restore all the photos.
“I could relate to why he would be upset so of course you know why not try to help the best I can,” Ramirez added.
While Ramirez and Robinson still haven’t met in person, the 88-year-old is anxious to share a piece of what he got back.
“At church I prayed about it that God would open up a door and he did,” Robinson said.