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Louisiana 2-1-1 help-line continues to aid people in need


Louisiana 2-1-1 has seen a spike in calls since the beginning of the pandemic

SHREVEPORT, La. (KTAL/KMSS) – Since the Louisiana Department of Health authorized Louisiana 2-1-1, a help-line created and managed by the Louisiana United Way, to ensure citizens could access the latest information on COVID-19, citizens across the state are flocking to the resource.

“Since March 11, we’ve answered over 50,000 calls,” says Louisiana United Way President and CEO Sarah Berthelot. “We’re pleased people are using this free service to get help in their time of need.”

Berthelot says that the two things people seem to be needing the most during this crisis are food and wi-fi, as students across the state are forced to do school work from home.

“The most common things we are seeing are access to food, but also access to wi-fi,” says Berthelot. “We are doing our best to create databases of resources so we can point those who call the hotline in the right direction for assistance.”

Watch the full interview below and head to for more information.

United Way of Northwest Louisiana
United for NWLA Fund

  • Parishes served: Bienville, Bossier, Caddo, Claiborne, DeSoto, Natchitoches, Red River, Sabine, Webster, Winn 
  • To donate click here
  • For more information: please e-mail LaToria W. Thomas, VP of Resource Development at
  • The United for Northwest Louisiana Fund is an emergency response fund used in times of crisis to address both the short and long-term needs of those disproportionately affected by COVID-19. The United for NWLA Fund will be used to serve ALICE (Asset Limited, Income Constrained, and Employed) community members in our ten-parish region.

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