SWEPCO: Power to be restored to ETX customers tonight


MARSHALL, Texas (KTAL/KMSS) – Power has been restored to nearly 60,000 SWEPCO customers across East Texas and parts of Northwest Louisiana after issues in the power grid led to voltage issues and outages Sunday afternoon.

At peak, more than 85,000 SWEPCO customers were without power, most of them in Gregg County. As of 11:15 p.m. Sunday, SWEPCO was reporting just over 25,000 outages in their service area.

According to an update on Twitter at 1 p.m., SWEPCO said power would be restored to all East Texas customers Sunday night.

According to SWEPCO Corporate Communications Director Carey Sullivan, there were issues on the power grid Sunday afternoon between 4 and 5 p.m., which led to voltage problems. Sullivan said this resulted in customers seeing lights dim and brighten. SWEPCO recommended customers turn off their air conditioning and appliances to protect them from low voltage in a Facebook post at 5:21 p.m. Sunday.

Sulivan said at the time that it was not clear yet what caused the power grid issues, but noted that “the power grid operated as it was designed, to protect the integrity of the power lines.”

Customers of the Panola Harrison Electric Co-op were also affected by the widespread outages because SWEPCO is the co-op’s transmission provider. Earlier Sunday evening, PHEP’s recorded outage line said their customers were experiencing a power outage due to the power supplier affecting Bethany, Carthage, DeBerry, Elysian Fields, Jefferson, Karnack, Keithville, Logansport, Marshall, Panola, Shreveport, Waskom, Woodlawn, and surrounding areas.

As of 9 p.m. Sunday, Panola Harrison had posted an update saying, “Power should now be restored to all PHEC members. If you still do not have power, we may not know about you, so please follow these steps:

1) Make sure you are home and have checked your outage yourself
2) Check your meter – if you see any digits in the display you have power and may need to check your main breaker
3) Call our outage line at 800.972.1093 to report your outage

Following these steps will help us to make sure we don’t send our Linemen out to homes that have begun to receive power already. Thank you so much to those that were affected by this outage. We are grateful for your patience in this situation.”

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