Hurricane Laura survivors: Drive-thru Disaster Recovery Center opens in Natchitoches


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NATCHITOCHES PARISH, La. (KTAL/KMSS) – A drive-thru Disaster Recovery Center to help Hurricane Laura survivors opened Monday in Natchitoches.  

The drive-thru center, located at 450 Fifth St. in Natchitoches, will be open from 8 a.m. to 6 p.m. Mondays through Saturdays and is closed on Sundays. No appointments are necessary.

The center operates under strict COVID-19 protocols to ensure the safety of employees and visitors, and masks or face coverings are required for entry and service. Survivors are to remain in their cars, and a specialist wearing a face mask will receive documents through the window and return them.

Over a dozen cars showed up at the drive-thru center; one being a Hurricane Laura victim. Natalie Knox says that she and her family even considered moving. “It’s been bad. A lot of people have left Natchitoches because of Hurricane Laura,” Knox told NBC6.

Mary Jones- with the Natchitoches Sheriff’s office- said the new center can help so many in the community. “A lot of residents lost food; because everyone in Natchitoches Parish was without power for a lengthy time,” Jones said.

Additional centers are reopening in Louisiana. Survivors may visit any open center. To locate the closest center, call the FEMA Helpline, visit, or by downloading the FEMA app.

Survivors do not need to visit a drive-thru center to apply or update their application. To ask individual questions or submit information, call the FEMA Helpline at 800-621-3362 (TTY 800-462-7585).


To find a drive-thru DRC you can text 43362 and type DRC and your ZIP Code (for example, DRC 12345).

To receive a link to download the FEMA app:

Apple devices: text APPLE to 43362

Android devices: text ANDROID to 43362


Call 211 or text 527435837 to 898-211. For Louisiana evacuees that are now out-of-state, please call 337-310-4636. To get support, this number also is valid for TTY out-of-state users.

Those who use a relay service such as a videophone, InnoCaption or CapTel should update FEMA with their specific number assigned to that service.

Hurricane Laura survivors with home repair questions should contact FEMA mitigation outreach at 866-579-0820 or at Monday-Saturday, 8am to 6pm CDT. To view mitigation resources visit

For the latest information on Hurricane Laura, visit or follow the FEMA Region 6 Twitter account at

Stay up to date with the latest news and weather by downloading the Arklatexhomepage News App from the App Store or Google Play.

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