(WCSH) Stephanie Lay is no stranger to dealing with the bureaucracy of insurance companies or state agencies. Her 19-year-son Bryce has severe autism.
“It’s a daily fight to make sure your child is getting what they need and deserve,” Lay says.
But her recent fight is a bit unusual and overwhelming.
“I opened up my mailbox on Thursday and thought I’ve never received so many letters,” she said.
In five days, Lay has received more than 500 letters from one place: United Health Care.
“I thought I was being punked, that someone was messing with me,” she said.
It wasn’t a joke.
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