Shreveport water customers may experience long wait times

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SHREVEPORT, La. (KTAL/KMSS) — You may experience long wait times if you are trying to contact the City of Shreveport Water Department.

Since it is taking people longer than normal to reach customer service a text-bot was created to reduce the call volume.

If you need to report a payment or request an extension, please text “hello” to (318) 524-8794.

This system will promptly process extensions and payment notifications, helping you avoid disconnects.

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